FREQUENTLY ASKED QUESTIONS (FAQ)

FREE SPINS

We haven't free spins for registration, but now we are developing individual bonus offers, which may include free spins, cashbacks, additional bonuses.
This package is based on the user's game activity and will be sent to E-mail.

To activate free spins, you need to open the menu item “Bonuses” in your personal account and activate the ones you need.
They apply to these games: Aztec Magic, Brave Viking, Cherry Fiesta and Domnitors.

VERIFICATION AND DOCUMENTS

For verification, you need to download the following documents:
1. Photo passport/ID card.
2. A document confirming your residential address (for example, registration page in the passport).
3. Make a photo of the payment instrument to which you will withdraw the winnings: a bank card or a payment system account.
4. Selfie with a passport/ID card and a note "Hi, Mycasinobest + current date."
The manager will check your documents as quickly as possible. In case of successful verification, the status "Approved" will be set in your personal account.

Our security system prohibits users from creating duplicate accounts. Each user can have only 1 account.
If will reveal that a player has more than 1 account with the same IP address, device or browser, it will be regarded as a violation of the Terms of Use. The consequence of this may be blocking your account or cancellation of bonuses/deposits.

WITHDRAWAL AND PAYMENT METHODS

To withdraw funds you need:
1. Upload to your account (the “Documents” tab) a selfie with a passport/ID card and a note “Hi, Mycasinobest + current date”.
3. Make a photo of the payment instrument to which you will withdraw the winnings: a bank card or a payment system account.
4. Make a minimum deposit.
4. Order a payout.

For MasterCard supportes only the following countries: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, the Netherlands. Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

The following countries are not supported for Visa: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.

Payment systems are attached automatically at the deposit. You can use several wallets, however, in case of withdrawal of funds, they will need to be confirmed.

To withdraw a bonus, it is necessary to pass a x40 wager for deposit bonuses and a wager x50 for free spins.

Payment processing can take from several minutes to several hours, including weekends. We work for you 24/7.

OTHER

Please contact our affiliate manager by mail: affiliates@mycasinobest.com

In case you wish to unblock an account, you need to leave a request to the support service on the website or to email promo@mycasinobest.com. The request will be reviewed and the account will be unlocked after 24 hours.

Please try to log out of your account, clear your browser’s cache and restart it. It is also advisable to restart your device or use the Chrome browser.

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